SMS Messaging Policy

Nebraska Peace of Mind Behavioral Health, LLC (“NPM,” “we,” “our,” or “us”) offers SMS text messaging as a convenience to support communication with our patients. This policy explains how we use text messaging, your choices, and how you can manage your preferences.

1. Purpose of SMS Communications

If you opt in, you may receive text messages from Nebraska Peace of Mind Behavioral Health, LLC related to:

• Appointment reminders and scheduling updates
• Billing notifications and account alerts
• Care coordination and operational updates
• Limited, non-promotional service-related communications

We do not send marketing or promotional text messages unless you have provided separate, explicit consent where required.

2. Opting In

You may opt in to receive SMS messages by:

• Checking the consent box on our intake forms or website
• Providing verbal or written consent during registration or communication with our team, where permitted

Important:

• The SMS consent checkbox is not pre-checked
• Consent is voluntary and is not required to receive care or services
• By opting in, you confirm that you are the authorized user of the phone number provided or have authority to consent for that number

3. Message Frequency

Message frequency varies depending on your care needs, appointment schedule, and account activity.

You may receive multiple messages related to a single appointment, billing matter, or episode of care.

4. Message and Data Rates

Standard message and data rates may apply depending on your mobile carrier and plan. Nebraska Peace of Mind Behavioral Health, LLC is not responsible for any charges imposed by your carrier.

5. Opting Out

You may opt out of SMS messages at any time by:

• Replying STOP to any text message
• Contacting our office directly at 402-520-6616

After opting out, you will no longer receive SMS messages from us, other than a confirmation of your opt-out request if applicable.

Opting out will not affect your ability to receive care or communicate with us through phone, email, patient portal, or other methods.

6. Help and Support

For assistance with SMS messaging:

• Reply HELP to any message
• Call our office at 402-520-6616
• Email info@nebraskapeaceofmind.com

7. Privacy and Data Use

Your privacy is important to us.

• We do not sell, rent, or share your mobile phone number or SMS consent with third parties or affiliates for marketing or promotional purposes
• We may use service providers and platforms to facilitate messaging on our behalf, subject to applicable confidentiality, privacy, and legal obligations
• SMS communications may be stored as part of your communication or business record as permitted by law

For more information about how we collect, use, and protect your information, please review our Privacy Policy.

8. Security of SMS Communications

SMS messaging is not a fully secure or encrypted method of communication.

By opting in, you acknowledge that:

• Messages may be intercepted, delayed, or accessed by others who have access to your device or phone number
• Sensitive, urgent, or highly confidential medical information should not be shared by text message
• For urgent, clinical, or confidential matters, you should contact our office directly or use another approved communication method

9. Supported Carriers and Delivery

Message delivery is subject to your mobile carrier, wireless coverage, and network availability. We are not responsible for delayed, blocked, or undelivered messages.

10. Changes to This Policy

We may update this SMS Messaging Policy from time to time. Any updates will be posted on this page with a revised effective date. Continued use of SMS communications after updates are posted constitutes acceptance of the revised policy.

11. Contact Information